29. July 2015 · Comments Off on 3 Questions So Obvious, You May Have Never Asked Them · Categories: Uncategorized


Channel partnerships are key to success in the tech sector – not only for early stage and startup companies, but increasingly for niche sector leaders and established multi-product players who cannot create a one-stop shop for customers through internal engineering alone.

A partnership that makes good commercial success is often easy to identify, even easier to get excited about and difficult to close. Between that moment of initial excitement and ironing out the details, I have found there are three straight forward questions you should ask a perspective partner to see if you are one the same page as you.

1.  How to you measure the commercial value of this opportunity?

New partners often get overly excited about the potential brand fit with a partner – proclaiming things like, “our product would be a perfect fit with the Walmart / Starbucks / Old Navy” in-store customer experience” or “our software perfectly extends the capability of the Saleforce / OpenText / Google platform”.

That inspirational moment where you identify fit is critical to sparking a partnership – but move past it quickly. A year into a deal, no one will be talking about fit or alignment – they will be looking at results. Understand form your partner what KPIs (key performance indicators) will define success – in direct sales, incremental sales, gross / net revenues, repeat sales or whatever other quantifiable metrics are going to secure and enhance the partnership for years to come. If your partner is looking to a partnership to sell your product or service as a tactic to achieve other commercial objectives (think enhance loyalty, grow sales of a related product or grow traffic to a location or site), know that upfront and define success.

2.  What do you expect us to achieve, in what time frame and how did you arrive at that conclusion?

With your KPIs identified, you need to establish targets around each. Think of this in terms of a range of results – minimum acceptable, target and stretch. Don’t just negotiate to the target numbers though – flush out the logic behind how the target number was derived. This will provide you with lots of data points and could flag potential issues early.

3.  How will be work together to resolve a customer impact if something goes wrong?

Channel partnerships are great when things are going well and everyone is making money – but what happens when there is a bump in the road a customer is impacted?

Beyond the legalize of warranties and indemnities, you want to understand how your partner will respond is tough times so you can plan accordingly. Generally, the channel owner will provide level one and level two support and the product owner will provide level three support; but, go deeper than simply divvying up responsibility by asking this question.

Your potential partner’s response should give you valuable insights into how they value customers and how critical your product is to their customers’ experience. If possible, ask for previous examples of where something went wrong with another partner and what the outcome was.

Asking these questions early on will not only give you a better idea of what your channel partner is all about, it will save you time and money by making sure the potential partnership is a real, and not an aspirational, fit.

18. February 2015 · Comments Off on Why Should We Bet on You? · Categories: Uncategorized

partnershipHow many times in business have you seen someone pause at that critical moment in a meeting and ask, “So, what value do you add?”

Decision makers, especially in middle-management, are obsessed with an ill conceived veil of value. They use the term as code to really ask potential partners how much money can be made by working with them. Sometimes a more strategic response is desired, but most decision makers zero in on a quantifiable answer that is safe and justifiable up the food chain.

In other words, how much money will their company make.

While forecasting the revenue potential of a partnership is important, revenue is an outcome of value and not the foundation for building a partnership. True value is contained in your product, and it is amplified by a good partnership. Let’s differentiate between product strategy and partner strategy:

Product Strategy

  • Focus – Developing the best product possible
  • Objective – Sell as many of those products as possible
  • Attributes – Features and benefits

Partner Strategy

  • Focus – Go-to-market channel or non-core complimentary features / benefits
  • Objective – Create bias towards your product
  • Attributes – Profit, incremental value, strategic alignment

The better question to ask a partner (and yourself) is, “Why should I bet my reputation and resources on you?” If you can answer this question, you will truly understand the value of the partnership and profits should follow.

The best partners will understand this contrast. When building a new partnership (or even when evaluating an existing one), follow these best practices:

  1. Understand the contract – use a lawyer and pay the fees
  2. Define your value to the partner
  3. Define your partner’s value to you
  4. Use partner scorecards – update progress quarterly
  5. Make sure you are included in the partners’s business plan
  6. Make sure you have top level buy-in – on both sides
  7. Look for personal buy in from stakeholders
  8. Make sure there is a good reason to partner
  9. Don’t let one negative incident ruin the partnership
  10. Only positive talk about a partner

Finally, commit to the idea of a partner life cycle. Not every partnership is meant to last a long time and using a partner scorecard will allow you to track where you are in the life cycle.. Are you gearing up and mobilizing support in the early stages? Are you demonstrating commitment and seeing continued growth? Is the partnership mature, requiring you to revisit it to redefine value?

If the rationale isn’t there to continue to bet your resources and reputation on a partner, wind the relationship down and part as friends. Markets move, requirements change – new opportunities will be on the horizon.

This is part 3 of a 3 part blog series on developing a winning partnership strategy for your company. You can read part 1 here and part 2 here.

21. January 2015 · Comments Off on Five Trends Driving Video In 2015 · Categories: Uncategorized

4K-HDTV-relative-sizesFresh off of a successful Consumer Electronics Show and the announcement of the acquisition of DivX, the brains at NeuLion have put together an outlook for the coming year. You can access the full presentation here, but if your attention span is a little shorter, here are five highlights that I believe are particularly noteworthy:

  1. Content is going direct to consumers: Content owners like CBS, HBO and ESPN are moving to launch direct-to-consumer services driven by changing consumer behavior (more content is being viewed via online streaming and linear TV viewing is down). Media companies are able to develop one-on-one relationships with viewers, acquire more data and customize new revenue streams
  2. The industry is all in on 4K: 11.6 million 4K (ultra-high definition) enabled devices shipped in 2014 – up 700% year-over-year. By 2018, 4K devices are forecast to represent 38% of the market. Major OTT content providers are beginning to offer content to subscribers.
  3. Multi-platform content delivery is still king: Multi-platform delivery was the most important item on Devoncroft’s Big Broadcast Survey (4K was number four). Accelerating sales of connected devices illustrates this tend: Smart TVs overtook sales of non-connected TVs in 2014. Second gen XBOX and Play Station sales are well ahead of the last generation of consoles at the same point in their life cycle. Phablet sales outpaced laptop sales in 2014 and will outpace tablet sales in 2015. All this to say, the big players are all betting on a multi-device UX optimized for mobile accessibility.
  4. International market content consumption is outpacing the USA: Global online TV and video revenues will surpass $42B USD in 2020, up from $19.3B USD in 2014. While the US remains the dominant OTT TV territory, its share of total revenues is forecast to decline from 59% in 2010 to 37% in 2020.
  5. Global SVOD / PPV revenues will soar: Online TV and video subscription revenues will climb from $1.06B in 2010 to $7.65B in 2014 and onto $16.77B in 2020. The purchase of physical media and digital downloads are both declining as consumers become increasingly comfortable with renting content by paying for access to subscription services.

We are seeing a watershed moment in the history of TV and video content. The shifting to internet TV is akin to when TV overtook radio, and then later when cable overtook broadcast. Is your content ready to capitalize on this new world?

07. October 2014 · Comments Off on Can Social Media be Good Media? · Categories: Uncategorized

downloadIf video killed the radio star, social media may be killing the free press.

Last week Target made headlines in Canada for all the wrong reasons.  The story arose because a few customers (or guests as Target likes to call them) snapped a picture of two pairs of kids pajamas inspired by popular DC Comics superheroes.  One pair featured the message “Future Man of Steel”, the other pair stated, “I Only Date Heroes”.

While not trying to debate the suitability of a young girl’s pajamas inscribed with messaging about who they may or may not want to someday date, there can be no doubt that the resulting Twitter and online outrage was stoked by the contrast between the two messages – the picture of the PJs (which went viral) was clearly taken to maximize the difference between how consumer society treats little girls and little boys – little girls should want to date heroes and little boys should grow up to be heroes. Of course, this is offensive to many.

When I visited my local Target store this week, I was surprised to see that there were in fact a bunch of other pajama choices in this DC Comics line – a girl’s set with the message “Cuttest Hero Ever” and a boys set stating, “I Spent Nine Months in the Bat Cave” to name only two.

When you see the all the messages, it suddenly didn’t seem quite as misogynistic.

Troubling is not that the photo went viral on social media (individuals presenting a skewed subset of the facts to support their pre-existing position is nothing new); troubling is that the mainstream media jumped on this story without seemingly knowing all the facts – happy to echo the message initiated by a handful of online influencers who had not presented a fair and balanced story to begin with.

The cynical view is that we have no one to blame but ourselves – online news sources (and newspapers especially) have struggled mightily to replicate the revenues they derived from their journalistic efforts in the pre-digital world. Consumers have consistently rejected their online business models, seemingly expecting to get content for free   In fact, publishers have increasingly turned to revenue models which blur the line between editorial independence and sponsored content,  This can’t end well.

But at the heart of every problem, lies opportunity. Social tools have emerged which designate influence (Topsy).  and allow for social sourcing of news (Hubub) in a potentially more balanced way.  Other services, like Newsie (which was acquired by Linkedin in July) scan the Internet for mentions of anyone in your social networks, Flipboard and Pulse (also acquired by Linkedin) aim to give your social feeds a more magazine-like look and feel.  In fact, social platforms like Linkedin are increasingly focusing on the publishing content as a strategy for engaging and retaining users.  Will Linkedin tomorrow be the Forbes of today?

Whether its kids pajamas, politics, sports or any other issue worthy of public attention and discourse, two things are clear – the very nature of content is changing and the killer app is still waiting to be developed.  The next great online CEO may be the one who figures out the dichotomy of providing quality, objective content that consumers are willing to pay for.

26. August 2014 · Comments Off on The Most Important Question to Ask a Partner · Categories: Uncategorized

This is part 1 of a 3 part blog series on structuring a winning partnership strategy for your company.

Ask the leadership of any company that has scaled its sales and operations, and they will likely tell you that partners are essential to success.  Fewer companies,however, have a focused and disciplined approach on managing their partners.

One reason is that partnership management is often not built to answer the right question.  We’re all familiar with the traditional value proposition question:“why should I buy your product?” This question is often applied to partners when really the superior question is actually,“why should we bet our resources and reputation on you?three-doors-web

This universal question can be applied to all partners, but it is also useful to group partners into three general categories: supply, distribution and influence.  The very first step in building a successful partner strategy is understanding these three categories and grouping existing partners accordingly.

Supply Partners: The supply partner can provide your company with a broad range of products – everything from paper and pens to integral components of the end solution you sell to your customers.   Some companies will manage all of these relationships through a Procurement function – more advanced programs will distinguish between supply partners whose products are used in the regular course of business operations (think paper and pen vendors) and the supply partners whose products have direct implications on product strategy.

The strategic analysis when managing these partners: is buy vs. build.  Successful management of these vendors will create cost reductions and increased focus on your company’s core competency and will enable a faster time to market;  It may also allow you to offer a more complete product offering to the market by including third party technology or products which compliment your company’s own.

Distribution (or Channel Partners): Channel partners extend the sales reach of your organization.  They can be direct or indirect in nature and generally help to accelerate time to market (though they may be absolutely necessary to even operate in some markets where significant barriers to entry exist).  Channel partnerships are particularly important for early stage companies that can quite often get caught in the chasm of needing to grow sales capabilities while not having the resources required to hire and manage a dispersed sales force.

My next blog entry will provide more focus on channel partners and applying basic portfolio principles for the effective development of a partner portfolio.

Influence Partners: This is admittedly a bit of an “other” category, but it is important nonetheless. The strategic analysis with these partners generally focuses on the delta of achieving a defined goal alone vs. in partnership. Examples can include marketing partners, association partners, co-selling partners, ecosystem partners and government partners


With thanks to Best Practices for Measuring Partner Relationships by Professor Lynda Kate-Smith. Offered as part of the Stanford Innovation and Entrepreneurship Certificate.

06. August 2014 · Comments Off on So Much Sales Talent is Just Beneath the Surface · Categories: Partnerships, Uncategorized

If you lead a technology company, you likely know that the only thing harder to find than a good coder is a top tier account exec. There is a premium on qualified business development people that can take your company to the next level – and, surprisingly, you might be overlooking those could fit the description.


About 85% of an iceberg’s mass lies underneath the surface of the ocean.  Likewise, the best sales talent your organization can find may come from applicants with unconventional backgrounds or even those already working for you in other functions.

Mark Murphy, author of Hiring for Attitudetracked over 20,000 new hires and found that 46% of them fail in first 19 months and 89% fail due to behavioral reasons or attitude  If you do that math, that means only one in twenty hires fails because of their hard skill set whereas two in five fail because of their soft skills.

Despite this and much more supporting data, applicants for sales or business development roles are generally filtered by linear, experience-centric questions such as: “have you carried a quota before” or. “what is the biggest deal you have closed”. What I find most ironic about this is that most startup founders or early stage execs, by applying this logic, likely would have declined their own application.

When it comes to identifying potential high performing business development talent, what you need to know can be assessed with four criteria:

  1. Emotional Intelligence: You will quickly get a feel for an applicant’s EQ when you are interviewing them, but look for a history of community engagement, public speaking and / or customer-facing experience on a CV. I personally got a lot out of early career experience interacting with customers on the front-line. In the long run, if an applicant does not like interacting with people, they will not succeed in a role where they have to put up with a lot of politics and personalities.
  2. Customer Orientation: The best sales professionals build enduring relationships and understand the customer both as an individual and in the context of the business. They genuinely approach the job as though they are a partner helping to solve a problem rather than an account executive trying to close a deal. Formal sales approaches like Solutions Based Selling have attempted to codify this skill set, but it really comes down to an ability to partner and deliver value over several quarters or years.
  3. Process Orientation: Sales – and especially B2B sales – are increasingly complex.  Processes on both sides of the deal need to be aligned and budget and deployment cycles considered.  Moreover, the nature of the sales cycle itself requires an account exec to be organized and meticulous.
  4. Product Expertise: This is where an internal candidate may be able to truly distinguish themselves and become a top performer relatively quickly. A top tier account executive must be an evangelist for your product. In technology, it can take some time to become familiar with the product(s), but you must have confidence that the candidate you;re hiring has the aptitude and smarts to learn your product’s use cases and specifications.

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If there is any doubt as to the importance of identifying the right talent, check out this cost of failure calculator put together by salestestonline.com